In January 2020, comparatively few people even knew what Zoom was, let alone how to use it. Now, a little over a year later, not only do most people know what it is, it has become its own verb. “Can we zoom tomorrow?” “We’re zooming at 4 pm.” It has become a part of our daily life, a way to connect with colleagues, friends, and family while we are locked down at home. And in all likelihood, it will continue to be part of our lives long after the COVID-19 pandemic has subsided.

As we are thrust into holding meetings remotely and connecting primarily through virtual platforms, very few people understand the importance of mastering communicating on these platforms. How you communicate remotely with your employees, customers, and business partners is as important–if not more important–than how you communicate in person. 

In person, we give non-verbal signals which show respect and build trust that we have mastered after years of co-existing...